Terms of service

If the product supplied is not identical to that which was ordered simply return the items in a new and unused condition in the original carton within 30 days. Frenergy will replace the returned item free of charge including postage and handling charges or we will offer a full refund excluding original postage and handling charges. 

Frenergy will not be responsible for any damage to a purchased product resulting from improper use or handling. Please read the "Magnet Care" section of our website for correct handling and use of your magnets. 

No Warranty of any kind, expressed or implied, is made regarding the safety of the products sold. The buyer assumes all risks and liability from the use of said products.

Out of Stock: In the rare event that we become out of stock of a particular item. We will offer you your money back and an apology, or offer you a similar replacement product that you agree to, or if you don't mind waiting we will reorder the item and send it to you in a few weeks depending on supply timeframe.

Postage: We try to make sure the postage costs are fair, and cover the expenses necessary to get your product to you. Please only purchase an item if you are happy with the quoted postage. The postage rates are based on item weights using the Australia Post rates. Many of our magnets need to be carefully wrapped so we can post them legally through the Australia Post mail service. We don't profit from postage. If you require extra security for your items such as registered post or courier tracking please inform us and we can add these costs to your order. If you do not request and pay for the additional postal security, we are not responsible for items lost in the post, held by customs, stolen, or any other incident resulting in you not recieving your items. We can also offer postal insurance however you will need to contact us for the cost of this additional service.

International orders: Please check your country's import tax charges, duties and fees. We are not responsible for these charges.

Delivery Times: Orders are shipped within 1-2 days of order unless backorder or out of stock item. Shipping normally takes between 2 and 5 days for the Australian Domestic East Coast, Central and West Coast up 4 -14 days. International Orders take 10-21 days depending on the country. These times are not guaranteed.

Purchase Currency: All payments are charged in Australian dollars, International Customers may receive conversion charges, please check with your bank.

Faulty Items: All products are individually inspected before being dispatched, to ensure items are sent out in the perfect condition. In the unlikely event that a product is faulty, please return it to us within 30 days of receipt in its original condition. We can spot the difference between a faulty item and a mishandled item, so please be careful when using the magnets and don't let them smash together, IT WILL CHIP AND BREAK THEM.

Air Travel with Magnets: Please find a copy of our Shipper's Declaration for Dangerous Goods here.

GST Information: Product prices are quoted in Australian Dollars (AUD) and include Australian GST ** Australian Goods and Services Tax (GST) of 10% is charged to Australian customers only on both products and shipping.

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